Employee Training

Responsible Gaming. Play responsibly. Michigan Lottery

Knowing Your Limits Is Always the Best Bet

Responsible gaming has been an integral part of the Michigan Lottery since it was established in 1972. Today, this commitment is embodied in our ongoing efforts to ensure players have the tools and resources needed to play our games responsibly. For those players who exhibit problem gambling warning signs, Michigan Lottery is also dedicated to providing assistance finding help. Below, please find a description of some of the many ways Michigan Lottery continues to further its commitment to responsible gaming:

  • Yearly contribution of $1 million to the Michigan Department of Health and Human Services: MDHHS uses these funds to support statewide education and treatment programs for problem gambling.
  • Responsible Gaming Resources Webpage: accessible via a tab located prominently at the top of michiganlottery.com, the responsible gaming resources webpage provides players and website visitors with information to play Michigan Lottery games responsibly and contact information for problem gambling support resources.
  • Responsible Gaming iLottery Controls: Michigan Lottery’s iLottery services include the industry’s most innovative and robust responsible gaming controls. Among the many great features are a variety of self-exclusion options; daily and weekly deposit limits; age and identity verification technology used during account sign-up; and easily accessible, personalized account histories.
  • Responsible Gaming Messaging: appearing together on lottery tickets and ticket stock, printed advertisements and promotions, radio and television commercials, and Michigan Lottery ticket machines and signage, the responsible gaming slogan “Knowing Your Limits Is Always the Best Bet” and the toll-free problem gambling helpline number “1-800-270-7117” serve to remind players to play responsibly and call for support if needed.
  • iCAP Certification: Michigan Lottery was the first US lottery to receive the Internet Compliance Assessment Program certification from the National Council on Problem Gambling in 2016. This yearly certification recognizes Michigan Lottery’s responsible gaming efforts as they relate to the iLottery program.
  • RGV Certification: Administered through the National Council on Problem Gambling and the North American Association of State and Provincial Lotteries, this certification recognizes Michigan Lottery’s responsible gaming efforts as they relate to all aspects of daily operation.

Responsible Gaming Training Video

The employee training video below was created by the North American Association of State and Provincial Lotteries (NASPL) and the National Council on Problem Gambling (NCPG). The video provides basic facts about problem gambling and demonstrates different ways to interact with someone who might be dealing with a gambling problem.

Employee RG Training Post-Video Questionnaire

After viewing the responsible gaming training video, please take some time to complete the questionnaire below. Your participation in this training and the questionnaire is a required component of Michigan Lottery’s employee orientation. At the end of the questionnaire, please provide your name to ensure your participation is accurately recorded.

View the post-video questionnaire.

If you have any questions, please contact Michigan Lottery’s Responsible Gaming Manager at smithL74@michigan.gov.

Problem Gambling Support Resources

If you believe a player needs help, please refer that individual to any of the following resources:

Michigan Problem Gambling Helpline

Call: 1-800-270-7117

The Michigan Problem Gambling Helpline provides confidential, one-on-one support to any Michigan resident seeking help for a gambling problem. Counselors are available to provide immediate assistance including screening services and referrals to treatment or support groups. The toll-free helpline is available 24 hours a day, seven days a week.

Michigan Problem Gambling Text and Chat

Chat: chat links are located at the bottom of michiganlottery.com and on Lottery’s Responsible Gaming webpage.

Text: 248-648-3363

The Michigan Lottery has teamed with Health Management Systems of America to provide problem gambling support through live text and chat.

National Council on Problem Gambling

Website: ncpgambling.org

Call: 1-800-522-4700

Chat: ncpgambling.org/chat

Text: 1-800-522-4700

The National Council on Problem Gambling serves as a national advocate for programs and services to assist problem gamblers and their families.

Michigan Department of Health and Human Services

Website: www.michigan.gov/mdhhs/0,5885,7-339-71550_2941_74002—,00.html

The Michigan Department of Health and Human Services provides a variety of services to Michigan residents affected by problem gambling. These services include the Michigan Problem Gambling Helpline, prevention programs, and treatment programs.

Michigan Association on Problem Gambling

Website: www.michapg.com

MAPG is the Michigan affiliate to the National Council on Problem Gambling. The organization helps gamblers and their family members by presenting prevention and recovery information.